HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership:
• Serve as a liaison between supervisors, team leaders, athletes, and internal/external operations partners to gather information, resolve issues, and maintain alignment across departments.
• Mesh effectively with the existing management team by operating as a strong listener, team builder, and articulate advocate of the collective operational vision.
• Communicate company standards and policies, taking proactive corrective actions in collaboration with Human Resources to ensure compliance.
• Inspire and lead a team of 3–10 Supervisors and 50–350 athletes, maximizing performance through training, motivation, and incentive programs.
• Develop supervisors into bigger leaders by providing clear, constructive direction and ongoing feedback.
• Manage staffing levels and scheduling to optimize performance, including leading the development of staffing forecasts needed to meet peak business demands.
Fan & Customer Impact (Obsessed with Fans)
• Model a culture of ownership in every customer and employee interaction, consistently valuing and appreciating the customer perspective.
• Communicate with and understand the needs of both internal and external customers to ensure service levels and quality expectations are consistently met or exceeded.
• Suggest innovative solutions that improve customer satisfaction while reducing cost, using data and operational insight to drive recommendations.
• Monitor program effectiveness and report on productivity to senior leadership to ensure transparency and continuous service improvement.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
• Display strong analytical and problem-solving skills, thinking beyond conventional approaches and leveraging available resources to find the right answers.
• Oversee the development of ongoing process improvements to drive departmental efficiency, identifying opportunities to streamline operations and reduce waste.
• Provide direction on support processes and setup to ensure consistency, productivity, and profitability across operations.
• Determine and deliver best-fit solutions that drive revenue growth and cost reduction within financial constraints.
Ownership & Execution (Determined & Relentless Mindset)
• Manage the overall direction, development, and performance of the department and operations partners, both internal and external, driving strategic priorities and operational activities.
• Effectively plan, staff, direct, and coordinate activities to maintain efficient storage and material flow while maintaining inventory control and departmental standards for productivity, reliability, and accuracy.
• Manage a safe workplace by advocating training and accident prevention and preparedness practices.
• Thrive in a fast-paced team environment, demonstrating active decision-making and the ability to handle difficult situations with composure and urgency.
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement