TechOps & Support Manager
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Before you apply
LocationCairo, Egypt
Typefull-time
SeniorityLead
Experience10–12 yrs
DepartmentTechnical Support
Company size201–500 people
PostedAug 30, 2026 · 2mo ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or Diploma in Computer Science, Engineering, or a related field
10–12+ years of experience in Technical Operations, Production Support, Infrastructure, DevOps, or Site Reliability Engineering, including leadership responsibilities
Strong expertise in Linux/Windows administration, enterprise infrastructure, CI/CD pipelines, Kubernetes, OpenShift, IBM Cloud Pak solutions, Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), monitoring and observability tools (Grafana & Prometheus)
Proven experience managing enterprise production environments, incident management, service reliability, backup and disaster recovery, operational governance, and SLA/SLO performance
Strong understanding of customer support operations, service management principles, risk management, vendor management, and continuous service improvement
Demonstrated ability to lead technical teams, manage stakeholder relationships, prioritize competing business needs, and drive operational excellence
Excellent leadership, communication, negotiation, strategic planning, analytical, and decision-making skills with a strong customer-focused mindset
Skills
Linux
Windows
CI/CD
Kubernetes
OpenShift
IBM Cloud Pak
Confluent
Elasticsearch
SQL
DB2
MongoDB
Grafana
Prometheus
About the role
Our TechOps & Support Manager Leads the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver exceptional customer and business outcomes.
Responsibilities
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Own team outcomes across a defined domain or capability.
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Set KPIs and ensure alignment with department-level goals.
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Manage capacity, allocate workstreams, and optimize workflows.
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Develop ICs through structured growth and coaching plans.
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Proactively identify and solve performance or process issues.
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Lead hiring and talent development efforts.
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Drive cross-team coordination and execution alignment.
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Support change initiatives and foster a culture of high standards.
Requirements
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Bachelor’s degree or Diploma in Computer Science, Engineering, or a related field.
•
10–12+ years of experience in Technical Operations, Production Support, Infrastructure, DevOps, or Site Reliability Engineering, including leadership responsibilities.
•
Strong expertise in Linux/Windows administration, enterprise infrastructure, CI/CD pipelines, Kubernetes, OpenShift, IBM Cloud Pak solutions, Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), monitoringand observability tools (Grafana & Prometheus).Proven experience managing enterprise production environments, incident management, service reliability, backup and disaster recovery, operational governance, and SLA/SLO performance.
•
Strong understanding of customer support operations, service management principles, risk management, vendor management, and continuous service improvement.
•
Demonstrated ability to lead technical teams, manage stakeholder relationships, prioritize competing business needs, and drive operational excellence.
•
Excellent leadership, communication, negotiation, strategic planning, analytical, and decision-making skills with a strong customer-focused mindset.