At a glanceSummarised by Seekless from the posting.
Must have13
Improve customer retention and revenue growth for an established customer base
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels
Manage all channel escalations and coordinate delivery of prompt and successful resolution
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities
Create and deliver training to the sales team
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management
Maintain a high level of CRM hygiene
English (Required)
Mexican Spanish (Required)
Skills
CRM
Job Title:
About the role
Specialist, Partner Success - Bilingual
Responsibilities
Job Description
The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.
•
Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
•
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
•
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
•
Create talk tracks specifically related to customer health and use predictive data to identify ‘at-risk’ customers
•
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
•
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
•
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
•
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
•
Manage high volume of customer contacts through phone and email each day
•
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
•
Maintain a high level of CRM hygiene to ensure all relevant data is captured