At a glanceSummarised by Seekless from the posting.
Must have9
Skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication
Comfortable working in a fast-paced environment
Able to stand for 4 hours at a time
Friendly and outgoing demeanor
High School graduate or equivalent
Minimum of 1-2 years of experience in customer service or sales
Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills
Nice to have1
Bachelor’s Degree in Hospitality
Benefits
Fully subsidized membership
Discounts on products and services
401(k)
Training and development
Paid sick leave
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
Short term disability
Long term disability
Life insurance
Flexible spending account
Dependent care account
Parental leave
Adoption assistance
Paid time off
Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
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Operates as first point of contact for members and guests entering resort
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Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
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Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
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Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
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Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
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Serves as a key point of contact for new membership sales and member retention interactions.
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Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
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High School graduate or equivalent
Years of Experience:
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Minimum of 1-2 years of experience in customer service or sales
Licenses / Certifications / Registrations:
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Complete Retention Specialist Certification within 60 days of hire
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Passion to serve others
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Effective communication skills
Preferred Requirements
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Bachelor’s Degree in Hospitality
Pay
This is an hourly position with wages starting at $15.50 and pays up to $18.50, based on experience and qualifications.
Benefits
All team members receive the following benefits while working for Life Time:
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A fully subsidized membership
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Discounts on Life Time products and services
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401(k) retirement savings plan with company discretionary match (21 years of age and older)
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Training and professional development
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Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
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Medical, dental, vision, and prescription drug coverage
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Short term and long term disability insurance
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Life insurance
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Pre-tax flexible spending and dependent care plans
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Parental leave and adoption assistance
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Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
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Deferred compensation plan, if the team member meets the required income threshold
About the company
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.