Customer Support Specialist - Malay Speaker
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Before you apply
LocationSoutheast Asia
Work moderemote · United States
Typefull-time
SeniorityEntry
DepartmentСustomer Support
Company size501–1,000 people
PostedAug 7, 2026 · 3mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Excellent communication skills, both verbal and written
Proficiency speaking and writing in Bahasa Melayu
Strong interpersonal and communication skills
High level of professionalism and customer service orientation
Attention to detail, with excellent organizational and time management skills
Ability to work well in a team and collaborate with other departments
Own a laptop, stable and reliable internet connection
A dedicated and quiet home workspace suitable for remote work
Benefits
Paid sick leave
Paid vacation leave
Medical insurance
Education budget
Language learning budget
Wellness budget
Responsibilities
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Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
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Effectively analyze customer data to provide appropriate recommendations and resolve issues
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Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
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Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
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Build rapport with clients and effectively manage conflicts or misunderstandings
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Contribute to team efforts by achieving related results as needed
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Commit to meeting quality standards when handling customer inquiries
Requirements
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Excellent communication skills, both verbal and written
•
Proficiency speaking and writing in Bahasa Melayu
•
Strong interpersonal and communication skills
•
High level of professionalism and customer service orientation
•
Attention to detail, with excellent organizational and time management skills
•
Ability to work well in a team and collaborate with other departments
•
Own a laptop, stable and reliable internet connection
•
A dedicated and quiet home workspace suitable for remote work
We Offer
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8 paid sick leave shifts per year
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12 paid vacation leave shifts per year
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Medical insurance budget
•
Professional education budget
•
Language learning budget
•
Wellness budget (gym membership, sports gear and related expenses)