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AdventHealth

MHI Health Navigation Center- Access Center Specialist

Salary$16 – $26/hr
Location01 WH ADVENTHEALTH WESTHALL
Also in2600 Westhall Ln, Maitland, FL 32751
Work modehybrid
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 12, 2026 · 15h ago
Verified live9h ago
At a glanceSummarised by Seekless from the posting.
Must have12
High School Grad or Equiv [Required]
Previous customer service experience [Required]
Certified in effective scheduling of designated service lines and specialties [Required]
Proficient with computer programs: Email, PowerPoint, Excel, Word [Required]
Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients [Required]
Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task [Required]
Ability to deal with data that is of a sensitive and confidential nature [Required]
Ability to work independently and in a team environment [Required]
Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process [Required]
Excellent verbal and written communication skills [Required]
Comprehension of medical terminology and procedures for designated specialties [Required]
Understanding of insurance verification and authorization processes [Required]
Nice to have2
1+ medical office or medical call center setting experience [Preferred]
Knowledge of EHR [Preferred]
Eligibility2
Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position [Preferred]
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law
Skills
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
EHR
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off
403(b) retirement plan
Paid parental leave
Career development
Wellness resources
Mental health support
Pet benefits
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
•
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
•
Paid Time Off from Day One
•
403-B Retirement Plan
•
4 Weeks 100% Paid Parental Leave
•
Career Development
•
Whole Person Well-being Resources
•
Mental Health Resources and Support
•
Pet Benefits
Schedule:
Full time
Shift:
Day (United States of America)
Address:
2600 Westhall Ln
City:
Maitland
State:
Florida
Postal Code:
32751
Job Description:
Location - 2600 Westhall LN, Maitland, FL 32758
Shift - Mon-Fri 8am-5pm (Scheduled are subject to change if evening or early morning is required) (Hybrid)
Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately. Accesses and complete referrals in designated work queues for assigned specialty. Fills patient cancellation slots efficiently to keep schedules booked for practitioners. Builds relationships with patients, consumers, and co-workers in a virtual setting. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Other duties as assigned.
Knowledge, Skills, and Abilities:
• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Certified in effective scheduling of designated service lines and specialties. [Required]
• Comprehension of medical terminology and procedures for designated specialties. [Required]
• Understanding of insurance verification and authorization processes. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]
Education:
• High School Grad or Equiv [Required]
Field of Study:
• Graduate or Equivalent
Work Experience:
• 1+ medical office or medical call center setting experience. [Preferred]
• Previous customer service experience. [Required]
Additional Information:
• None required
Licenses and Certifications:
• None required
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$16.30 - $26.08
Background Screening Requirement (Florida Law)
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.
Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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