IT Ops Lead
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Before you apply
LocationEurope, Remote
Work moderemote
Typefull-time
SeniorityLead
Experience5+ yrs
DepartmentPlatform, Infrastructure & Corporate IT
Company size501–1,000 people
PostedJun 25, 2026 · 4mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
5+ years of experience in SysAdmin / IT Support / HelpDesk roles
2+ year of team leadership
Experience in process building, automation
Solid understanding of networking (VLANs, IPsec, DNS, etc.)
Strong experience with MacOS, Unix/Linux, and Windows administration
Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
Excellent troubleshooting, prioritization, and communication skills
IT asset management
English (B2)
VoIP
Access Control Systems
Advanced proficiency in Jira and Confluence
Skills
macOS
Linux
Windows
Google Workspace
Jira
Confluence
VoIP
Access Control Systems
VLANs
IPsec
DNS
Benefits
Health insurance
Paid sick leave
Paid vacation
Education compensation
Sports subscription
About the role
Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.
We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.
In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.
You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.
Responsibilities
•
Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality
•
Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance
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Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement
•
Management and optimization of corporate software licenses
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Supervision of the configuration and support of macOS, Linux, and Windows environments
•
Standardization of onboarding/offboarding process
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Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process
•
Collaborate with management and cross-functional teams on operational and improvement initiatives
Requirements
•
5+ years of experience in SysAdmin / IT Support / HelpDesk roles
•
2+ year of team leadership
•
Experience in process building, automation
•
Solid understanding of networking (VLANs, IPsec, DNS, etc.)
•
Strong experience with MacOS, Unix/Linux, and Windows administration
•
Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
•
Excellent troubleshooting, prioritization, and communication skills
•
IT asset management
•
English (B2)
Will be a plus
•
VoIP
•
Access Control Systems
•
Advanced proficiency in Jira and Confluence
We offer
•
Compensation for tax expenses of private entrepreneurs in Ukraine
•
Qualified assistance and support for Ukrainian private entrepreneurs
•
10 paid sick leave days per year
•
20 paid vacation days per year
•
Public holidays according to current Ukrainian legislation
•
Medical insurance for employees
•
Compensation for professional education and learning English
•
Compensation for a sports subscription or sports equipment