Agent, Dispatch Services
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Before you apply
LocationCity of Dreams Macau
Work modeon-site
SeniorityEntry
Company size10,000+ people
PostedJul 27, 2026 · 3mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Working experience in a similar capacity
High school graduate or equivalent professional training
Reading, writing and basic oral skill in English, Cantonese and Mandarin communications
Good communication in spoken Cantonese, Mandarin & English
Establish professional image with exceptional service and telephone manners
Computer literate
Ability of multi-tasking
Ability to work on flexible shift on rotation basis and overtime if needed
Ability to stand and/or walk during the shift
Sound knowledge in the local transportation and travel industry is a plus
Excellent interpersonal / presentation skills are preferred
Knowledge of other language is a plus
Skills
computer literacy
REQ10941 Agent, Dispatch Services (Open)
POSITION SUMMARY:
To dispatch vehicle for local, cross border limousines and coaches according to the reservations, to ensure utilization of company resources is maximized; to provide greeting services to patrons and to maintain up to date and accurate data for report generation.
PRIMARY RESPONSIBILITIES:
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Constant communication with all related departments to handle and coordinate limousine enquiries and booking arrangements.
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Project a professional image via phone calls and emails with guests/ internal guests.
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Establish professional image from the first touch, provide personal greeting and farewell service to guest in different locations.
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Ensure smooth operations between limousine service counter, dispatch centre, limousine drivers and guests.
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Assist in monitoring Drivers’ standing posture, manner and report to AM/ Supervisors.
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Make sure orders are fairly distribute to the drivers according to who stand by first.
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Familiar with company products, events and promotions, able to answer queries from VIP patrons and internal guests in a timely and professional manner.
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Update all vehicle data and prepare daily and monthly reports.
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Ensure company and patron information are kept confidentially.
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Perform other reasonable job duties as assigned by supervisors from time to time.
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Adhere to all Company policies and procedures.
QUALIFICATIONS:
Experience (please indicate minimum required and preferred experiences*)*
•
Working experience in a similar capacity.
•
Sound knowledge in the local transportation and travel industry is a plus.
Education (please indicate minimum and preferred academic requirements)
•
High school graduate or equivalent professional training.
Skills / Competencies (please indicate requisite competencies that are qualified for the position)
•
Reading, writing and basic oral skill in English, Cantonese and Mandarin communications, knowledge of other language is a plus.
•
Good communication in spoken Cantonese, Mandarin & English.
•
Establish professional image with exceptional service and telephone manners.
•
Computer literate.
•
Ability of multi-tasking.
•
Ability to work on flexible shift on rotation basis and overtime if needed.
•
Ability to stand and/or walk during the shift.
•
Excellent interpersonal / presentation skills are preferred.
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