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ConduentMedicaid Service Delivery Director
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Before you apply
Salary$140k – $180k
LocationHamilton, NJ, United States
Work modeon-site
Typefull-time
SeniorityDirector
Experience10+ yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Possess a bachelor’s degree in a related field
Have ten (10) years of experience in service delivery and operations
Display six (6) years of experience in health care administration management
Show five (5) years of experience working in a director-level role
Demonstrate an in-depth working knowledge of Managed Care, Medicaid, Children’s Health Insurance Program (CHIP), and low-income populations
Be knowledgeable of New Jersey health care, social services, geographic and demographic environments
Display knowledge of quality assurance methodologies and process improvement techniques
Have familiarity with relevant industry regulations and compliance standards
Demonstrate proficiency with Microsoft Office applications
Possess knowledge of telephony and Medicaid systems
Have leadership and team management skills, with the ability to motivate and develop teams
Show communication and interpersonal skills to engage with clients, stakeholders, and internal teams
Demonstrate an analytical mindset with the ability to interpret data and metrics to drive informed decisions
Show problem-solving skills to address complex delivery challenges effectively
Able to travel up to 5%
Skills
Microsoft Office
telephony
Medicaid systems
Benefits
Health insurance
Dental
Vision
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off
Employee discounts
Career growth opportunities
Paid training
About the role
The Medicaid Service Delivery Director is a strategic leader responsible for overseeing the effective and efficient delivery of services to clients or customers. You will collaborate with cross-functional teams to ensure service excellence, operational efficiency, and customer satisfaction. The Medicaid Service Delivery Director plays a critical role in aligning service delivery with business objectives, optimizing processes, and maintaining a high standard of quality throughout the service lifecycle.
Responsibilities
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Managing the performance of 350 full-time contact center employees, including 250 full-time transaction processors.
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Overseeing the delivery of inbound mailroom and outbound print mail vendor.
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Engaging weekly with the client for performance updates.
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Partnering with clients on new initiatives.
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Coaching, developing, and holding accountable a team of operations managers.
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Developing and executing staffing plans based on long-range forecasting.
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Ensuring proper training procedures are followed, and delivery of trained staff is on schedule.
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Building strategic, data-driven improvement plans and ensuring their implementation.
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Partnering with key internal stakeholders to develop a financial forecast.
Qualifications
•
Possess a bachelor’s degree in a related field.
•
Have ten (10) years of experience in service delivery and operations.
•
Display six (6) years of experience in health care administration management.
•
Show five (5) years of experience working in a director-level role.
•
Demonstrate an in-depth working knowledge of Managed Care, Medicaid, Children’s Health Insurance Program (CHIP), and low-income populations.
•
Be knowledgeable of New Jersey health care, social services, geographic and demographic environments.
•
Display knowledge of quality assurance methodologies and process improvement techniques.
•
Have familiarity with relevant industry regulations and compliance standards.
•
Demonstrate proficiency with Microsoft Office applications.
•
Possess knowledge of telephony and Medicaid systems.
•
Have leadership and team management skills, with the ability to motivate and develop teams.
•
Show communication and interpersonal skills to engage with clients, stakeholders, and internal teams.
•
Demonstrate an analytical mindset with the ability to interpret data and metrics to drive informed decisions.
•
Show problem-solving skills to address complex delivery challenges effectively.
•
Able to travel up to 5%.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your family’s needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best
Legal
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $140,000 - $180,000.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.