· Manage all venues and associated logistical arrangements including congress attendance and business center, dinners and break-outs and housing blocks and attrition
· Manage congress sponsorship activity on behalf of your client including approval process, liaison with client contracting team and booth providers
· Manage and co-ordinate client requirements with all 3rd party suppliers/internal service providers
· Produce, manage and circulate important communications e.g. weekly status reports to all main meeting partners
· Travel on-site to conduct site inspections including planning meetings with all suppliers and for delivery of the event
· Manage post event metric reporting
Client Liaison and Development:
· Deliver first class customer service following clients goals
· Plan, attend and implement client planning meetings – face-to-face, hybrid and virtual including debriefs
· Responsible for the preparation and maintenance of budgets, throughout the lifecycle of each event including approving invoices
· Ensure financial tracking of each event and conduct regular ‘health checks’ to ensure positive cash flow
· Accomplish scope management – to identify and charge clients for out-of-scope activities
· Track cost avoidance / saving measures
· Ensure compliance with company and client invoicing processes
· Responsible for the preparation and maintenance of congress cross charge budgets, throughout the lifecycle of each event
· To work with appropriate support departments to ensure the delivery of client measurables
· Assist new starters by taking on the role of ‘Buddy’
· Apply our mission, vision and values
· Comply with all company and client procedures
· Maintain good long-term relationships with hotels, venues and suppliers, to ensure the best value for money for your clients
· Be an ambassador for the agency
· To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach