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ConduentQuality Assurance Associate II
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Before you apply
LocationKochi, Kerala, India
SeniorityMid
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
Job Track Description:
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Performs business support or technical work, using data organizing and coordination skills.
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Performs tasks based on established procedures.
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In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
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Expands skills within an analytical or operational process.
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Maintains appropriate licenses, training, and certifications.
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Applies experience and skills to complete assigned work.
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Works within established procedures and practices.
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Works with a moderate degree of supervision.
Functional Knowledge
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Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
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Supports the achievement of company goals by integrating teams for the best outcome.
Impact
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Impacts a team through quality of services and information provided.
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Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
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Has no supervisory responsibilities.
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Manages own workload.
Problem Solving
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Ability to problem solve, self-guided.
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Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
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Exchanges information and ideas effectively.
Responsibility Statements
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Reviews current processes and identifies trends.
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Reviews work produced for errors.
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Evaluates for performance standards (SLAs) required under contract.
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Compares various sampling techniques and identifies correct samples for auditing.
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Evaluates workflow tools to run reports.
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Coaches Level 1 auditors on sampling techniques and business process knowledge.
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Reconciles transaction processing for data accuracy.
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Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
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Performs other duties as assigned.
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Complies with all policies and standards.
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.