HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
• Collaborate with the onsite Retail Event Management Team to ensure all directives are executed efficiently and the retail environment meets Fanatics’ standards throughout each event.
• Support fellow team members during setup, breakdown, and sales operations, fostering a fun, professional, and high-performing environment for both staff and fans.
• Build and maintain effective working relationships with team members, demonstrating a willingness to set and uphold high standards of performance throughout every assignment.
Fan & Customer Impact (Obsessed with Fans)
• Deliver an exceptional, fan-first experience by maintaining the highest standards of professionalism and customer service at every touchpoint.
• Engage warmly and effectively with fans and guests, creating an exciting and welcoming retail environment that reflects the Fanatics brand.
• Handle sales transactions accurately using the Fanatics Point of Sale (POS) system, applying basic math skills to count change and balance the bank with precision.
• Respond to guest and partner needs with a willingness and drive to exceed expectations at every interaction.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
• Adapt quickly to a fast-paced, continuously changing event environment, independently identifying and resolving operational challenges as they arise.
• Contribute ideas and observations to the Retail Event Management Team that improve the organization, cleanliness, and overall effectiveness of the retail setup.
• Bring curiosity and a self-motivated approach to learning Fanatics’ systems, processes, and tools in order to operate with greater efficiency at each event.
Ownership & Execution (Determined & Relentless Mindset)
• Assist with the loading and unloading of merchandise trucks, stocking of merchandise, and organization of supplies and equipment with a consistent eye for detail.
• Maintain the sales floor and stockroom to Fanatics’ standards, ensuring the retail environment is neat, organized, clean, and fully stocked for all events.
• Demonstrate regular and consistent attendance and punctuality for the full duration of each event or assignment, with or without reasonable accommodation.
• Perform additional responsibilities as assigned by the Retail Event Management Team, approaching every task with a determined and relentless mindset.