Constance Group has grown from its agricultural roots since 1882. Guided by a strong entrepreneurial mindset, the Group operates locally and internationally across four clusters: Agriculture, Hospitality, Real Estate and Investment. With deep ties to the East of the island, we harvest 90,000 tonnes of sugarcane each year, operate 11 hotels and 3 golf courses across the region, develop prime real estate projects and invest in strategic sectors.
Constance Group | Excellence, Innovation & Sustainable Development
Job Description
Operations Manager is responsible for the smooth day-to-day operation of the shopping mall, ensuring a safe, clean, efficient and customer-focused environment. The role oversees facilities, security, cleaning, contractor performance and tenant operational support while maintaining high service standards across the property.
Key Responsibilities:
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Manage the daily operations of the shopping mall and common areas.
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Oversee cleaning, security, maintenance and other outsourced service providers.
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Ensure all building systems and facilities are operating effectively.
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Maintain compliance with health, safety and emergency procedures.
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Support tenants with operational matters and ensure adherence to mall regulations.
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Coordinate operational requirements for events and peak trading periods.
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Monitor operational budgets, service levels and contractor performance.
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Prepare regular operational reports for management.
Qualifications
Qualifications & Experience:
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Degree or diploma in Facilities, Property or Operations Management (or equivalent experience).
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5+ years’ experience in shopping malls, commercial property, hospitality or a similar environment.
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Strong leadership, organisational and problem-solving skills.
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Experience managing contractors and operational budgets.
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Good knowledge of health & safety and building operations.
Key Competencies:
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Leadership
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Customer service orientation
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Contractor management
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Decision-making
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Attention to detail
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Ability to work under pressure
Additional Information
What We Offer
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The opportunity to be part of a major long-term development project in Mauritius.
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A key operational role with significant responsibility and visibility.
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The opportunity to contribute to the set-up, development and continuous improvement of the shopping centre’s operations.
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A dynamic and professional working environment within an established Mauritian group.
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Opportunities for career development and professional growth within the Constance Group.
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A supportive environment that encourages initiative, accountability and continuous improvement.
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The opportunity to work with a diverse range of retailers, tenants, contractors and service providers.
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The chance to build strong expertise in shopping centre operations, facilities, tenant relations, health & safety, security and customer experience.
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The opportunity to work closely with senior management and contribute to the long-term success of a landmark development in the East of Mauritius.
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You will work closely with and report to the Centre Manager, while taking ownership of the day-to-day operational activities of the shopping centre.