Utopia Bistro (On-Site Dining)
· Deliver warm, professional front of house service, including waiting tables and engaging with guests.
· Operate the till and POS system, taking food and beverage orders accurately and efficiently.
· Provide knowledgeable menu guidance and respond confidently to guest queries.
· Support preparation of the space before service for all retreats, events, weddings, meetings, and assist with clear‑downs and resets.
· Maintain high standards of cleanliness and presentation, including basic cleaning duties in line with food hygiene standards.
· Assist with preparation and turnaround of meeting room bookings within the space.
Avalon Wellbeing Centre (Front Desk & Facilities)
· Act as the first point of contact for guests at the Avalon reception desk.
· Answer telephone calls, take accurate messages, and manage bookings and schedules.
· Provide calm, welcoming, and professional customer service aligned with wellbeing values.
· Prepare studio spaces for classes, treatments, and sessions, including set‑ups and take‑downs.
· Carry out basic cleaning duties across reception areas, studios, gym, pool suite, and changing rooms.
· Manage laundry duties, including towel replenishment and stock rotation.
The Hall (Guest Arrivals, Service & Events)
· Support guest arrivals, including welcoming guests, escorting them to rooms, and assisting with luggage.
· Deliver front of house and waiting‑on duties during meal service.
· Maintain cleanliness and presentation of communal areas with a strong eye for detail.
· Support the delivery of Sanctuary events in the Hall, including filming, retreats, weddings, private parties, and functions.
· Assist with both indoor and outdoor event set‑ups and take‑downs.
· Represent Broughton Sanctuary in a professional, polished, and guest‑focused manner at all times.