Service Desk Engineer (English +Japanese)
LocationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
SeniorityEntry
Company size1,001–5,000 people
PostedJul 8, 2026 · 3mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Ability to provide technical support over the phone
Excellent Oral and Written Communication skills
Hands on Experience on resolving customer issues related to the infrastructure
Assist with support of network connectivity, PCs, and VPN connectivity
Experience on Remote Desktop Client Software
Ability to resolve and or provide work around
Anticipate customer needs and proactively identifies solutions
Enthusiastic Maintain high customer / end user satisfaction
Strong in Communication skills and inter-personal skills
Should have good experience in troubleshooting hardware issues for both desktops and laptops
Should have experience in Active Directory and desktop engineering
Hands on experience on VMware and VDI troubleshooting
Ability to think around problems and come up with creative solutions
Service Now Ticketing Tool Knowledge
Microsoft Certification
Skills
Active Directory
VMware
VDI
ServiceNow
Remote Desktop Client Software
VPN
Desktop Engineering
About the role
Service Desk Agent
Requirements
Required Technical Skill Set
Service Desk Support
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Ability to provide technical support over the phone
Excellent Oral and Written Communication skills
Hands on Experience on resolving customer issues related to the infrastructure
Assist with support of network connectivity, PCs, and VPN connectivity
Experience on Remote Desktop Client Software’s
Ability to resolve and or provide work around
Anticipate customer needs and proactively identifies solutions
Enthusiastic Maintain high customer / end user satisfaction
Strong in Communication skills and inter-personal skills.
Should have good experience in troubleshooting hardware issues for both desktops and laptops.
Should have experience in Active Directory and desktop engineering
Hands on experience on VMware and VDI troubleshooting.
Languages Support:
Nice to have
Good-To-Have
Ability to think around problems and come up with creative solutions
Service Now Ticketing Tool Knowledge
Microsoft Certification
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