Customer Support Specialist - Vietnamese Speaker
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Before you apply
LocationSoutheast Asia
Work moderemote
SeniorityEntry
DepartmentСustomer Support
Company size501–1,000 people
PostedDec 4, 2023 · 2y ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proficiency speaking and writing in Vietnamese and English
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
Stable internet connection
Benefits
Annual leave
Sick leave
Professional education budget
Language learning budget
Wellness budget
Responsibilities
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Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
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Identify customers’ needs to achieve customer satisfaction
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Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
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Proficiency speaking and writing in Vietnamese and English
•
Computer literacy
•
Able to identify ways of solving the problem and present the solution in a verbal and written manner
•
Strong interpersonal skills
•
High level of professionalism
•
Attention to detail and punctuality
•
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
•
Stable internet connection
We offer
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Working for a dynamically growing company
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Trainee period
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Opportunity to work remotely
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12 shifts of annual leave per year
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8 shifts of sick leave per year
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Professional education budget
•
Language learning budget
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Wellness budget (gym membership, sports gear and related expenses)