Director, AI-Enabled Software Delivery
Salary$200k – $250k
LocationGRI - IL - Chicago - 3940 N Ravenswood
Typefull-time
SeniorityDirector
DepartmentIT
Company size5,001–10,000 people
PostedSep 3, 2026 · 1mo ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Manage multiple teams
Set SLA's and manage team performance
Act as point of escalation for issues
Manage staffing levels
Manage IT assets and inventory
Develop strategic projects for efficiency
Manage New Hire IT Fulfillment group and IT Asset Management team
Strong leadership and interpersonal skills
Ability to identify and coach young talent
Technical background in end user computing technology and support services
Ability to build proposals and present at all levels
Familiar with ITIL process to manage IT organizations in Enterprise environments
Equal Opportunity Employer
Benefits
401(k)
Medical insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending account
Commuter benefits
About the company
Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.
About the role
Job Profile:
Senior Director - IT
Job Description Summary:
Benefits
We are committed to providing a competitive and equitable total rewards package. The compensation for this role is designed to attract, retain, and motivate top talent.
The expected base salary range for this position is $200,000 to $250,000 annually.
Job Description:
The Senior Director of IT is responsible for IT relalated tasks in various departments such as TechSquad, New hire onboarding, asset management, and general IT issues. Focusing on the end user experience, this leadership position finds and develops talent that can assist new hires and employees with onboarding, equipment, and user access. This leader must be able to react tactically to issues as they arise but also possess the ability to think strategically to build long term plans and programs.
Essential Duties and Responsibilities
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Manage multiple teams
•
Work with the business leadership to set SLA ’ s and manage the teams performance against these SLA ’ s
•
Act as a point of escalation for issues, building appropriate escalation process based on severity
•
Manage staffing levels across the teams to continue to meet the commitments
•
Manage IT assets associated to end users and track them, maintaining inventory to meet demand and repurposing equipment appropriately
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Develop strategic projects that help to continually develop the efficiency of the fulfillment team
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This role is responsible for managing the New Hire IT Fulfillment group and IT Asset Management team
Skills and Competencies
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Strong Leadership and interpersonal skills with an Ability to Identify and Coach young talent to achieve results
•
Technical Background in end user computing technology and support services
•
Ability to build proposals and present at all levels in The organization
•
familiar with ITIL process to Manage IT organizations in Enterprise environments
Additional Job Description Summary:
Legal
Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).
Please click this link to learn more about our benefit offerings for Washington State: Benefit Offerings for Washington State