• Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
• Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
• Coordinate incident resolution with application, database, network, security and external integration teams.
• Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
• Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
• Support secure API and integration practices, logging, traceability and access controls.
• Identify changes that require development or new integration scope and route them through formal approval.