Responsibilities include, but are not limited to the following***:***
Travel to customer sites to perform preventive maintenance and emergency service
Performs new machine installation, commissioning and customer training
Ability to troubleshoot mechanical issues and communicate effectively with customers
Ensures customer satisfaction through high quality service levels, prompt execution and customer follow up
Acts in a professional, courteous and business-like manner to enhance the company in the market place.
Install, commission, troubleshoot, service, and repair GEA and third-party equipment
Perform preventive maintenance, upgrades, and audits onsite
Ensure work is done per GEA SOPs, safety standards, and deadlines
Support service sales with leads and customer relationship management
Provide technical direction and customer training when needed
Maintain accurate documentation and service reports