Customer Service Technician
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Before you apply
LocationWest Virginia-Maidsville
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or general education degree (GED)
Three or more years related experience, including carpentry work, drywall, texture repair and painting
Valid driver's license
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to work independently and be productive without supervision
Ability to provide a systematic approach in carrying out assignments
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Prior customer service experience a plus
Experience with minor electrical, plumbing and HVAC repair work preferred
Must have a vehicle capable of carrying supplies
Willingness to drive among designated communities in daytime and nighttime
Ability to lift and/or move up to 50 pounds
Ability to work overtime
Ability to travel overnight
Skills
MS Office
email
smart phone
tablet
laptop
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k)
Employee stock purchase plan
Flexible spending accounts
Life insurance
Disability insurance
Vacation
Sick leave
Personal time
Paid holidays
About the company
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
About the role
D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.
Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Evaluates homeowner repair issues to determine if they are warrantable items
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Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
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Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
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Schedules and manages subcontractors to make designated warranty repairs
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Ensure all repairs are completed within compliance standards
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Certifies warranty work is completed within contractor obligations
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Develop and maintain good rapport with subcontractors and homeowners
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Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
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Processes charge-back documentation and invoices
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Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
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Ability to work overtime
•
Ability to travel overnight
Education and/or Experience
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High school diploma or general education degree (GED)
•
Three or more years related experience, including carpentry work, drywall, texture repair and painting
•
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
•
Excel in effective and positive communications
•
Work effectively in high pressure situations
•
Ability to work independently and be productive without supervision
•
Ability to provide a systematic approach in carrying out assignments
•
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
•
Proficiency with MS Office and email
•
Ability to lift and/or move up to 50 pounds
Preferred Qualifications
•
Prior customer service experience a plus
•
Experience with minor electrical, plumbing and HVAC repair work preferred
Benefits
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
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Medical, Dental and Vision
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401(K)
•
Employee Stock Purchase Plan
•
Flex Spending Accounts
•
Life & Disability Insurance
•
Vacation, Sick, Personal Time and Company Holidays
•
Multiple Voluntary and Company provided Benefits
Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo