Officer, Customer Relations
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Before you apply
LocationMalaysia | Selangor | SDAC Ara (B113)
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
PostedSep 4, 2024 · 2y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Sep 4, 202466% of this company's open roles have been listed for 90+ daysDescription is very short or shared across several roles
At a glanceSummarised by Seekless from the posting.
Minimum Degree Holder in Business or relevant scope
Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face
Strong command of the English Language
Strong command of Bahasa Malaysia
Excellent/moderate User for Microsoft Word
Excellent/moderate User for Microsoft Excel
Possess knowledge on using CRM
Possess knowledge on using Case Management Systems
Skills
Microsoft Word
Microsoft Excel
CRM
Case Management Systems
Company :
Sime Darby Auto ConneXion Sdn. Bhd.
Responsibilities
Responsibilities
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Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
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Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
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Prepare letter of reply to customer on the critical cases.
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Attending tribunal & court as & when required
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Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff
Requirements
Qualification
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Minimum Degree Holder in Business or relevant scope.
•
Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
•
Strong command of the English Language & Bahasa Malaysia in writing and verbally.
•
Excellent/moderate User for Microsoft Word and Excel,
•
Advantage if possess knowledge on using CRM and Case Management Systems