Customer Support Specialist - Egypt
Read straight from JustMarkets's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationMiddle East & North Africa
Work moderemote
SeniorityEntry
DepartmentСustomer Support
Company size501–1,000 people
PostedDec 4, 2023 · 2y ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proficiency speaking and writing in Arabic
Proficiency speaking and writing in English
Computer literacy
Basic knowledge of Google framework (Disk, Sheets, Docs)
Able to identify ways of solving problems and present solutions in verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Proficiency in French
Own a laptop (Windows with a minimum of 16 Gb RAM or Apple Mac 2015 model onwards)
Stable internet connection
Skills
Google Disk
Google Sheets
Google Docs
Benefits
Remote work
Professional development budget
Language learning budget
Healthcare budget
Annual leave
Sick leave
About the role
We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for resolving clients’ queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for Arabic speaking clients, ensuring they receive timely and effective assistance.
Responsibilities
•
Efficiently responds and communicates with clients to understand and service their needs via live
•
Effectively analyses customer data to make appropriate recommendations and problem resolutions
•
Resolve product or service concerns by clarifying the customer’s problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
•
Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
•
Builds rapport with clients and effectively diffuses conflict and opposition
•
Contributes to team effort by accomplishing related results as needed
•
Committed to meeting quality standards in processing customer adjustments
Requirements
•
Proficiency speaking and writing in Arabic and English (French as an advantage)
•
Computer literacy
•
Basic knowledge of work with Google framework (Disc, Sheets, Docs)
•
Able to identify ways of solving the problem and present the solution in a verbal and written manner
•
Strong interpersonal skills
•
High level of professionalism
•
Attention to detail and punctuality
•
Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
•
Stable internet connection
We offer
•
Working for a dynamically growing company
•
Challenging but exciting tasks with our own product
•
Trainee period is provided
•
12 shifts of annual leave per year
•
8 shifts of sick leave per year
•
Remote work
•
Budget for professional development and language learning
•
Budget for healthcare related expenses