Customer Service Representative (English)
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Before you apply
LocationRemote
Work moderemote · United States
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentCustomer Support Group
Company size201–500 people
PostedOct 8, 2026 · 4w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Experience in fintech (forex/crypto)
1+ years of online customer support experience
Excellent written and oral English
Excellent interpersonal and communication skills
Ability to manage or navigate stressful situations
Experienced with using customer service software, tools and databases
Skills
customer service software
Benefits
Health insurance
Performance bonus
Sick leave
How you are going to make an impact 🛠
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Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
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Work together with various departments to address complex problems and escalate issues when necessary.
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Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
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Record and document repetitive issues to contribute to process improvement.
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Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
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Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
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Identify and execute initiatives to improve the overall customer experience.
Discover your Fit 🪄
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Experience in fintech (forex/crypto).
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1+ years of online customer support experience.
•
Excellent written and oral English.
•
Excellent interpersonal and communication skills.
•
Ability to manage or navigate stressful situations.
•
Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2 4am-4pm GMT
We are ready to provide for you
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100% remote job at any place you wish
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Competitive salary based on your experience
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Opportunity to work in international and cross-functional team with challenging and in-demand product
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Performance-based bonus every quarter based on your results
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Medical insurance after probation period
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Additional sick leaves every 6 months
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Birthday gifts
! Please provide cv in English !