· Lead the design, development and maintenance of reports using SQL Server Reporting Services (SSRS) and Yardi Standard Reports (YSR).
· Lead Yardi Voyager customization’s, screen development, configuration, workflows, interfaces and integrations using Yardi APIs and web services.
· Develop and review SQL scripts for data migration, validation, reconciliation, troubleshooting and controlled data correction.
· Translate approved business requirements into practical technical solutions and formal Technical Specification Documents.
· Oversee incidents, service requests, defects and development tickets from triage through resolution.
· Lead root-cause analysis and implement sustainable corrective and preventive actions.
· Coordinate development, testing, deployment, defect resolution and post-release support.
· Ensure compliance with coding, documentation, testing, change-control and release standards.
· Identify opportunities to improve platform reliability, performance, automation and support processes.
Team and Stakeholder Management
· Allocate and monitor work based on business priorities, team capabilities and delivery commitments.
· Provide technical guidance, solution reviews, mentoring and hands-on support to development and support teams.
· Oversee ticket queues, delivery progress, quality, risks and dependencies, taking timely corrective action.
· Coordinate with CSD, business analysis, testing and platform teams to ensure effective triage and end-to-end delivery.
· Serve as the key technical contact for Yardi development and application support, leading requirement walkthroughs, solution reviews and status meetings.
· Actively listen to Stakeholder needs, clarify requirements and acceptance criteria, and communicate technical options, risks and resolution plans in clear business language.
· Manage Stakeholder expectations through timely updates, transparent communication and consistent delivery.
· Support Stakeholder acceptance, production deployment and post-release activities, escalating delivery, capacity or technical risks through appropriate governance channels.