Сustomer Support Specialist - Japanese Speaker
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Before you apply
LocationEast Asia
Work moderemote
SeniorityEntry
DepartmentСustomer Support
Company size501–1,000 people
PostedJun 26, 2025 · 1y ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Basic knowledge of Google framework (Drive, Sheets, Docs)
Experience resolving difficult issues
Experience communicating with angry clients
Basic understanding of empathy
Understanding of customer service with ability to identify weak areas
Basic knowledge of best CS practices
Proficiency speaking and writing in Japanese and English
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with minimum 8GB RAM or Apple Mac 2015 model onwards)
Stable internet connection
Skills
Google Drive
Google Sheets
Google Docs
Benefits
Remote work
Professional education budget
Language learning budget
Wellness budget
Responsibilities
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Efficiently respond and communicate with clients to understand and service their needs via via different communication channels: live chat, messengers, tickets system, phone
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Effectively analyse customer data to make appropriate recommendations and problem resolutions
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Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
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Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
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Build rapport with clients and effectively resolve conflicts and contradictions
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Contribute to team effort by accomplishing related results as needed
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Commit to meeting quality standards in processing customer queries
Requirements
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Basic knowledge of work with Google framework (Drive, Sheets, Docs). Experience of resolving difficult issues
•
Experience of communication with angry clients
•
Basic understanding of empathy. Understanding of customer service with ability to identify weak areas
•
Basic knowledge of best CS practice
•
Proficiency speaking and writing in Japanese and English
•
Strong interpersonal skills
•
High level of professionalism
•
Attention to detail and punctuality
•
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
•
Stable internet connection
We offer:
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Working for a dynamically growing company
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Trainee period
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Opportunity to work remotely
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12 shifts of annual leave per year
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8 shifts of sick leave per year
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Professional education budget
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Language learning budget
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Wellness budget (gym membership, sports gear and related expenses)