Collections Agent
Read straight from Kiwi's careers page, verified 3d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationSanto Domingo
Work moderemote · Dominican Republic
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentOperations
Company size4+ people
PostedOct 30, 2026 · 6d ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
1+ year of experience in collections or customer service, ideally in lending, fintech, or banking
Fluent English, written and spoken
Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices
Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff
Strong negotiation, empathy, and active listening skills
Comfortable working toward daily targets in a fast-paced environment
Role Summary
We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations.
Key Responsibilities
•
Make and receive calls, texts, and emails with past-due customers.
•
Negotiate payment arrangements and process payments according to policy.
•
Explain balances, payments, fees, and payoff amounts clearly.
•
Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements.
•
Obtain and document proper ACH payment authorizations under NACHA rules.
•
Document every interaction accurately in the loan management system.
•
Escalate disputes, hardship cases, fraud claims, and complaints to the right team.
•
Meet daily productivity and quality goals.
Qualifications
•
1+ year of experience in collections or customer service, ideally in lending, fintech, or banking.
•
Fluent English, written and spoken.
•
Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.
•
Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff.
•
Strong negotiation, empathy, and active listening skills.
•
Comfortable working toward daily targets in a fast-paced environment.
Remote - Based in Dominican Republic
More roles at Kiwi