Credit Dispute Analyst
Read straight from Kiwi's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationSanto Domingo
Work modehybrid
Typefull-time
SeniorityMid
Experience1–3 yrs
DepartmentOperations
Company size4+ people
PostedOct 30, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
1 to 3 years of experience in credit reporting disputes, collections, or servicing within lending, fintech, or banking
Working knowledge of FCRA, Metro 2, and e-OSCAR
Familiarity with TILA, ECOA, UDAAP, SCRA/MLA, and FDCPA
Understanding of loan math: interest rate vs. APR, principal and interest, amortization, accrual, fees, and payoff; ability to read and explain a payment ledger
Strong attention to detail and comfort handling high case volumes under deadlines
Clear writing skills for customer communications
Fully bilingual English and Spanish, written and spoken
Based in Dominican Republic
Skills
Jira
Zendesk
e-OSCAR
Metro 2
Role Summary
We are looking for a Credit Dispute Analyst to investigate and resolve consumer credit reporting disputes accurately and within regulatory timelines. In this role, you’ll protect both our customers’ credit profiles and Kiwi’s compliance standing, working closely with Servicing, Compliance, and Data teams to make sure every tradeline we report reflects reality.
Key Responsibilities
•
Investigate and respond to direct disputes and e-OSCAR ACDVs within FCRA deadlines.
•
Review account history, payment ledgers, and tradeline data to determine reporting accuracy.
•
Prepare AUD corrections and customer response letters in English and Spanish.
•
Document each investigation in Jira and Zendesk following SOPs.
•
Escalate complex cases, fraud claims, and recurring data errors to the Credit Dispute Lead.
Qualifications
•
1 to 3 years of experience in credit reporting disputes, collections, or servicing within lending, fintech, or banking.
•
Working knowledge of FCRA, Metro 2, and e-OSCAR; familiarity with TILA, ECOA, UDAAP, SCRA/MLA, and FDCPA.
•
Understanding of loan math: interest rate vs. APR, principal and interest, amortization, accrual, fees, and payoff; ability to read and explain a payment ledger.
•
Strong attention to detail and comfort handling high case volumes under deadlines.
•
Clear writing skills for customer communications.
•
Fully bilingual English and Spanish, written and spoken.
Based in Dominican Republic.
More roles at Kiwi