Field Engineer
Read straight from Genetec's careers page, verified 13h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationNew Delhi, Delhi, India
Work modehybrid
Typefull-time
SeniorityMid
DepartmentProfessional Services
Company size1,001–5,000 people
PostedMay 29, 2026 · 5mo ago
Verified live13h ago
May no longer be actively hiring
Posted by the company on May 29, 202644% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
Experience in customer service, technical support, and/or project management.
Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
Excellent knowledge of networking principles and IP protocols.
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
“Can do” attitude, able to multitask and an ability to manage priorities.
Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
Strong team player while possessing the autonomy to manage your own workload.
Excellent communication skills.
Deployment and troubleshooting of security systems such as CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
Deployment and troubleshooting of access control systems (reader, controller, wiring, etc.).
Deployment and troubleshooting of license plate recognition systems and concepts.
MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
C#, Visual Basic, VBScript, PowerShell, or similar technologies.
Capacity to travel 30/40% of the time.
Skills
Active Directory
file sharing
IIS
clustering
GPO
performance monitoring
Windows operating systems
networking
IP protocols
SAN
NAS
iSCSI
server virtualization
CCTV
IP cameras
encoders
video matrices
DVRs
access control systems
reader
controller
wiring
license plate recognition systems
C#
Visual Basic
VBScript
PowerShell
Field engineer
About the company
Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.
We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.
Requirements
What your day will look like
*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*
•
Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
•
Act as a primary technical point of contact for key projects to Genetec’s partners.
•
Develop and maintain a strong relationship with new and existing customers.
•
Develop and maintain an extensive working knowledge of Genetec’s solutions.
•
Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
•
Ensure timely escalation of critical customer related issues through proper channels.
•
Ensure timely resolution of customer issues.
•
Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
•
Provide reporting as requested by Genetec and the customer.
About you
General Criteria
•
Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
•
Experience in customer service, technical support, and/or project management.
•
Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
•
Excellent knowledge of networking principles and IP protocols.
•
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
•
“Can do” attitude, able to multitask and an ability to manage priorities.
•
Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
•
Strong team player while possessing the autonomy to manage your own workload.
•
Excellent communication skills.
•
Capacity to travel 30/40% of the time.
Technical Assets
•
Deployment and troubleshooting of security systems such as:
•
CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
•
Access control systems (reader, controller, wiring, etc.)
•
License plate recognition systems and concepts.
•
MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
•
C#, Visual Basic, VBScript, PowerShell, or similar technologies.
What’s in it for you
•
The opportunity to make a difference in an international and diverse work environment
•
To be creative and challenge the status quo by bringing new ideas to the table
•
To work in an industry-leading global company with flat hierarchies
•
A wide range of opportunities to develop professionally and personally
Legal
Genetec is an equal opportunity employer. 🏆 4.5/5 agreed in an Internal Engagement Survey “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”