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CumminsAnalyst - Cummins CARE Operations
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Before you apply
LocationPune, Maharashtra, India
SeniorityEntry
Company size10,000+ people
First seenOct 26, 2026 · 1w ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Provides routine support to customers through various mediums
Multi-Skill/Multi-channel support (Chat/Email/Phone)
Documents customer inquiry information within appropriate systems
Resolves routine customer issues through basic understanding of processes, systems and practices
Escalates non-routine issues with documentation
Understands new and existing processes, systems and practices
Contributes ideas and suggestions for process improvement
Cummins is an equal opportunity employer
Job Summary:
This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision
Key Responsibilities:
Document customer inquiry information within appropriate Cummins systems
Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices
Escalate non-routine issues, providing documentation through process
Understands new and existing Cummins processes, systems and practices
Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.