Medical Support Assistant - Aurora| $1,000 Sign-On Bonus Available
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Before you apply
Salary$23/hr
LocationAurora, CO, US
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentDepartment of Veterans Affairs
Company size22+ people
PostedMay 1, 2026 · 6mo ago
Verified live3h ago
May no longer be actively hiring
Posted by the company on May 1, 202663% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
High school diploma or GED required
Oral and written proficiency with English
Basic medical terminology knowledge
Minimum of 6 months’ customer service experience
At least 1 year of clerical, call center, or healthcare administrative experience
Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute)
Ability to pass a federal background investigation and obtain Tier 1 security clearance
U.S. citizenship
Skills
Microsoft Office Suite
VistA
CPRS
HealthShare Referral Manager
Requisition ID
2026-4312
Job Summary
Job Summary
Job Title: Medical Support Assistant
Department: Department of Veterans Affairs
About the company
Healthcare System: VA Health Care System
Location: Onsite; Aurora, CO
Salary Range: $22.99, $5.09 H&W
Work Schedule: Full-time
Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Sign-On Bonus:$1,000 Sign-On Bonus available for qualified new hires. The bonus will be paid after the successful completion of 90 days of employment. Employees who voluntarily resign or are terminated for cause within 12 months of their hire date must repay the full sign-on bonus.
Primary Responsibilities
Key Responsibilities:
•
Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
•
Receive and respond to incoming calls, secure messages, and Veteran inquiries
•
Conduct patient check-ins and check-outs
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Review, verify, and update demographics, insurance, and other patient data in VA systems
•
Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
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Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
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Coordinate care across internal VA services and external providers when applicable
•
Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
•
U.S. citizenship
•
High school diploma or GED required
•
Oral and written proficiency with English.
•
Basic medical terminology knowledge
•
Minimum of 6 months’ customer service experience
•
At least 1 year of clerical, call center, or healthcare administrative experience
•
Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
•
Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
•
Ability to pass a federal background investigation and obtain Tier 1 security clearance
Physical Requirements
Physical Requirements: This role requires the ability to stand, walk, and move throughout patient care areas for extended periods, often during long shifts. The employee must be able to lift, transfer, or reposition patients and equipment up to 50 pounds, with or without assistance, and frequently bend, kneel, reach, and push or pull wheeled equipment. The role also requires manual dexterity for tasks such as administering medication, operating medical equipment, and documenting patient care, as well as the ability to respond quickly in emergency situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.