BAU Manager
LocationMumbai, Maharashtra, India
SenioritySenior
DepartmentJonali
Company size1,001–5,000 people
PostedApr 30, 2026 · 5mo ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
Proven experience managing production support operations
Lead daily 'Run' operations to ensure high availability and production stability
Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau)
Serve as the SPOC for leadership on all operational matters
Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events
Deliver concise, high-impact updates on platform health and service delivery
Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment
Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity
Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery
Experience in the IT Application landscape, ideally managing Data/Analytics platforms
ITIL certification
Skills
Tableau
JIRA
ITIL
About the role
Role Level: We need Managers who oversee operations and to whom Support Engineers report. Proven experience managing production support operations is mandatory.
Responsibilities
· Operational Excellence: Lead daily “Run” operations to ensure high availability and production stability. Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau).
· Stakeholder Liaison: Serve as the SPOC for leadership on all operational matters. Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.
· Strategic Communication: Deliver concise, high-impact updates on platform health and service delivery. Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.
· JIRA & Data Insights: Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.
· Service Design (ITIL): Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery; ITIL certification is highly preferred.
Requirements
· Landscape: Candidates must have experience in the IT Application landscape, ideally managing Data/Analytics platforms.