LocationSaint Petersburg, Florida - United States; Southfield, Michigan - United States
Work modehybrid
Typefull-time
SenioritySenior
Company size10,000+ people
PostedSep 30, 2026 · 1w ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Must have11
Broad understanding of enterprise technology environments, including Mainframe, Midrange, Distributed Systems, and Networks
Facilitate technical and management bridge calls during high-priority incidents
Deliver timely and clear communications to broad audiences, including executive-level updates
Confidently guide incident resolution efforts, making critical decisions under pressure when necessary
Provide real-time updates on infrastructure issues and recovery actions during management bridges
Ensure enterprise-wide alignment in IT incident handling, promoting end-to-end process and data integration
Analyze incident trends, including frequency, duration, categorization, and resolution rates
Partner with Problem Management to identify root causes and implement cost-saving and process improvement initiatives
Recommend and drive service improvement strategies to enhance incident response consistency and efficiency
Conduct technical analysis of significant or recurring incidents
Perform additional duties as assigned
Skills
Mainframe
Midrange
Distributed Systems
Networks
Job Description Summary
We’re seeking a IT Incident Manager to join our dynamic Incident Management team. This individual contributor role is critical in leading the recovery of services during technology disruptions or outages across key platforms and applications. You’ll coordinate cross-functional technical teams, communicate effectively with stakeholders at all levels including senior and executive leadership and ensure consistent adherence to the Incident Management process.
This role requires a broad understanding of enterprise technology environments, including Mainframe, Midrange, Distributed Systems, and Networks. You’ll apply your expertise to monitor, assess, and analyze incidents, driving resolution and continuous improvement across the organization.
Job Description
This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location 3 days a week.
Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.
Key Responsibilities:
•
Facilitate technical and management bridge calls during high-priority incidents; assign tasks and distribute post-incident reports.
•
Deliver timely and clear communications to broad audiences, including executive-level updates.
•
Confidently guide incident resolution efforts, making critical decisions under pressure when necessary.
•
Provide real-time updates on infrastructure issues and recovery actions during management bridges.
•
Ensure enterprise-wide alignment in IT incident handling, promoting end-to-end process and data integration.
•
Analyze incident trends, including frequency, duration, categorization, and resolution rates.
•
Partner with Problem Management to identify root causes and implement cost-saving and process improvement initiatives.
•
Recommend and drive service improvement strategies to enhance incident response consistency and efficiency.
•
Conduct technical analysis of significant or recurring incidents.