You will:
• Lead preventive maintenance, troubleshooting, and repair of HVAC and building automation systems within high‑availability data center environments.
• Serve as a technical mentor and coach for branch technicians, helping elevate skill levels and ensure consistent, high‑quality service delivery.
• Provide Level 1 technical support and act as a go‑to resource for complex system issues.
• Ensure all work meets federal, state, and local requirements while upholding the highest ethical and safety standards.
• Deliver clear, accurate service documentation and communicate findings and recommendations to customers.
• Act as a trusted advisor—identifying inefficiencies, proposing solutions, and supporting customers in making informed decisions about system upgrades and repairs.
How You Will Do It
You’ll bring leadership, technical depth, and customer‑focused communication to every interaction.
You will:
• Model and enforce Johnson Controls and customer safety standards, promoting a culture of safety across all job sites.
• Provide on‑the‑job training, guidance, and escalation support for technicians and subcontractors.
• Troubleshoot and resolve complex HVAC and controls issues, offering expert‑level insight and solutions.
• Collaborate with branch leadership to ensure operational discipline, technician development, and consistent service quality.
• Support estimating and quoting for labor and materials, helping scope and plan service and installation work.
• Communicate proactively with customers—explaining work performed, identifying system concerns, and recommending enhancements.
• Manage your workload to deliver timely, professional service that meets or exceeds customer expectations.
• Continuously develop your technical expertise through self‑study, training, and certifications.
• Identify opportunities to improve facility performance and present value‑driven recommendations, including quotes for upgrades or repairs.