Application Support Engineer (L2) - (POS Retail)
Read straight from Octal Philippines Inc.'s careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationQuezon City, Metro Manila, Philippines
Work modehybrid
Typefull-time
SeniorityMid
Experience3+ yrs
Company size201–500 people
PostedOct 16, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in computer engineering, Computer Science, or IT
Minimum 3+ years of work experience as Application Support Engineer
Knowledge and work experience in SQL, scripting, and analyzing logs
Good analytical skills, problem determination, attention to detail, teamwork, and communication skills
Experience in ITIL is a plus
The candidate will work in a hybrid setup, consisting of 3 days onsite and 2 days work from-home per week
The candidate must be willing to work at the clients site when assigned
The candidate should be amenable to working on weekends and mid-shift schedules as required (e.g., 3:00 PM to 12:00 AM to align with the clients store closing operations)
This position is primarily responsible for providing SLA-based Production Support services to clients and may require coverage across a 7-day operational schedule
Skills
SQL
scripting
log analysis
system monitoring tools
Benefits
Health insurance
Sss
Pag ibig
Philhealth
13th month
Emergency leave
Sick leave
Vacation leave
About the role
The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2). The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.
Responsibilities
Key Responsibilities:
•
Deliver L2 application support and advanced technical troubleshooting for POS and enterprise retail solutions under hybrid work operations.
•
Investigate application failures, performance bottlenecks, and system errors utilizing SQL queries, log analysis, scripts, and system monitoring tools.
•
Perform root cause analysis (RCA) and reproduce software defects in staging environments to deliver immediate fixes and workarounds while adhering to strict SLAs.
•
Act as the key technical bridge between L1 support and L3/DevOps teams, providing detailed issue reproductions, system logs, and diagnostic analysis for escalations.
•
Coordinate with DevOps teams during patch releases and deployment rollouts, performing post-release validation to guarantee system stability.
•
Author and maintain technical runbooks, standard operating procedures (SOPs), and troubleshooting knowledge bases for recurring issues.
Requirements
•
Bachelor’s degree in computer engineering, Computer Science, or IT
•
Minimum 3+ years of work experience as Application Support Engineer
•
Knowledge and work experience in SQL, scripting, and analyzing logs
•
Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
•
Experience in ITIL is a plus.
•
The candidate will work in a hybrid setup, consisting of 3 days onsite and 2 days work from-home per week.
•
The candidate must be willing to work at the clients site when assigned.
•
The candidate should be amenable to working on weekends and mid-shift schedules as required (e.g., 3:00 PM to 12:00 AM to align with the clients store closing operations).
•
This position is primarily responsible for providing SLA-based Production Support services to clients and may require coverage across a 7-day operational schedule
Benefits
•
Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
•
Health Insurance
•
Standard Leave (Emergency, Sick, and Vacation)
More roles at Octal Philippines Inc.