Find jobs
Pricing
Free Resume Checker
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERSIGN INSIGN UP
Concentrix

Team Leader (Italian)

LocationROU Iasi - 1 Palat Street
Work modeon-site
Typefull-time
SeniorityLead
Experience2–4 yrs
DepartmentOperations
Company size10,000+ people
First seenSep 16, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have7
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Minimum Italian C1 & English B2
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule
Nice to have1
Associate's degree in related field with two to four years of relevant experience preferred
Job Title:
About the role
Team Leader (Italian)
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities
•
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
•
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
•
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
•
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
•
Communicate expectations to employees and provide timely updates
•
Provide subject matter expertise in handling escalated customer calls as needed
•
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
•
Stay current on internal work processes, policies and procedures. Attend required manager development training
•
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
•
Associate’s degree in related field with two to four years of relevant experience preferred
•
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
•
Work well under pressure and follow through on items to completion
•
Strong communication skills, both written and verbal
•
Minimum Italian C1 & English B2
•
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
•
Ability to mentor, coach and provide direction to a team of employees
•
Willingness to work a flexible schedule
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within. That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer
We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location:
ROU Iasi - 1 Palat Street
Language Requirements:
English (Required), Italian (Required)
Time Type:
More roles at Concentrix
Inbound Sales Representative (English-speaking) - On site - HS03Team LeaderSr. Quality EvaluatorRepresentative, Talent AcquisitionArt Director
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume CheckerBlog
Legal
AboutPrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE