Essential Responsibilities
• Administer and maintain the organization’s Learning Management System (LMS), with hands-on responsibility for Workday Learning.
• Configure and manage courses, curricula, certifications, learning journeys, instructor-led training, virtual classes, and online learning programs.
• Coordinate course scheduling, enrollments, attendance tracking, completions, and learner communications.
• Upload, test, publish, and maintain digital learning content while ensuring data accuracy and quality.
• Provide timely technical support to learners, instructors, and business partners by resolving LMS-related issues and responding to user inquiries.
• Generate and analyze LMS reports and dashboards to monitor compliance, learner engagement, and training effectiveness.
• Perform routine audits to ensure learner records, assignments, and course completions are accurate and up to date.
• Collaborate with Learning & Development, HR, HR Technology, and external learning vendors to support learning initiatives, system enhancements, and integrations.
• Participate in testing, validation, and implementation of Workday updates, new functionality, and LMS enhancements.
• Develop and maintain LMS documentation, operational procedures, and user guides to support governance and consistent system administration.
• Identify opportunities to improve LMS functionality, processes, and the overall learner experience.