● Implement, maintain, and continuously improve the organisation’s Quality Management System. ● Support QMS implementation, process assessments, certification activities, and audit preparation. ● Conduct internal quality audits in accordance with ISO 9001 requirements. ● Perform process-compliance reviews across software-development and delivery projects. ● Ensure adherence to defined organisational processes, quality standards, and applicable compliance requirements. ● Work closely with leadership and project teams to identify quality risks, process gaps, and non-compliances. ● Review project documentation, process adherence, metrics, deliverables, and supporting quality evidence. ● Prepare projects and organisational functions for internal, external, customer, and certification audits. ● Support Software Quality Assurance and Process Quality Management activities. ● Define, collect, analyse, and report project-level and organisational quality metrics. ● Identify trends, deviations, process gaps, and improvement opportunities using quality data. ● Conduct root-cause analysis and drive corrective and preventive actions for identified non-conformities. ● Track audit observations, non-compliances, corrective actions, and closure evidence. ● Support process-improvement initiatives across Agile, Scrum, SAFe, and Waterfall delivery environments. ● Maintain quality dashboards, audit reports, compliance reports, and management-review presentations. ● Conduct risk assessments and ensure that critical quality risks are appropriately escalated. ● Collaborate with delivery managers, project managers, engineering teams, auditors, and senior leadership. ● Provide process guidance and quality-related support to software-development teams. ● Promote quality awareness, process discipline, and continuous improvement across the organisation.