Bilingual Front Desk/ Insurance Specialist - Cardiology. 49203184732
LocationGuatemala
Work moderemote
Typefull-time
SeniorityEntry
DepartmentMedical Receptionists
Company size201–500 people
PostedOct 9, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Active experience with eClinicalWorks (eCW)
Hands-on experience using TigerConnect for patient/clinical communication
Prior administrative or medical assistant experience within a Cardiology practice
High level of emotional intelligence, empathy, and a gentle phone demeanor
Fluent bilingual (English and Spanish)
Experience with Studycast is a plus
Skills
eClinicalWorks (eCW)
TigerConnect
Studycast
About the role
We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client’s Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience.
Key Responsibilities
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Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately.
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Check patient insurance eligibility to confirm coverage before scheduling.
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Process and coordinate urgent/stat patient appointments swiftly.
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Communicate test results and stat diagnostic reports directly to patients using TigerConnect.
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Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette.
Requirements
EHR Proficiency: Required active experience with eClinicalWorks (eCW). Experience with Studycast is a plus, but not required.
Communication Tools: Hands-on experience using TigerConnect for patient/clinical communication.
Specialty Background: Prior administrative or medical assistant experience within a Cardiology practice.
Soft Skills: High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.
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