Officer - Warranty (Denza)
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Before you apply
LocationUnknown
SeniorityEntry
Company size10,000+ people
PostedJan 17, 2025 · 1y ago
Verified live11h ago
May no longer be actively hiring
Posted by the company on Jan 17, 202566% of this company's open roles have been listed for 90+ days
Company :
Sime Darby Beyond Auto Sdn. Bhd.
Responsibilities
Daily Claim Handling
a) Receiving & Processing Claims
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Receive daily warranty claims from Service Advisor for processing.
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Ensure all received claim documents tally with invoiced warranty for the day.
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Perform daily processing of claims within KPI limit
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Ensure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals.
b) Follow-ups
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Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time
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Follow-up with Service Advisor to get the documentations for submissions and re-submissions.
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Maintain good and healthy working relationship with Service Advisors and Workshop personnel.
c) Paperwork
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Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.
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Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.
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To perform weekly warranty status report
d) Rejections
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Ensure rejections are limited to 1% annually.
e) Others
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Responsible to perform other duties requested by superior