Find jobs
Pricing
Free Resume Checker
Blog
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERBLOGSIGN INSIGN UP
New Charter

Dispatcher

Salary$55k
LocationADNET CT - Rocky Hill; ADNET NY - Saratoga Springs; ADNET NY - Albany; Remote - Connecticut; Remote - New York
Work moderemote · United States
Typefull-time
SeniorityMid
Experience3+ yrs
Company size25+ people
First seenOct 8, 2026 · 3d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have5
Minimum of three years of relevant professional experience or a combination of relevant education and work experience
Demonstrated ability to organize, prioritize, and manage multiple tasks, schedules, and competing priorities in a fast-paced service environment
Exceptional written and verbal communication skills with the ability to communicate professionally with clients, technical staff, and internal stakeholders
Strong attention to detail, follow-through, logical decision-making, and the ability to prioritize technical support work based on business impact and client needs
Ability to work methodically with minimal supervision while remaining productive both independently and as part of a collaborative team
Nice to have6
Associate's degree in Information Systems or a related field
Experience coordinating a technical support team, IT service desk, help desk, managed services team, or similar client-facing technology environment
Experience with ConnectWise or a comparable professional services automation (PSA), ticketing, or IT service management platform
Familiarity with service-level agreements (SLAs), ticket triage, escalation management, technician scheduling, and support queue management
Experience developing or improving workflows, processes, documentation, and standard operating procedures to increase service team efficiency and client satisfaction
Experience working in a managed service provider (MSP) or other high-volume client support environment
Skills
ConnectWise
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
About the role
At ADNET, a New Charter Company, we are seeking an Dispatcher in a remote position (in other companies this person could hold the title of Service Coordinator, IT Service Coordinator, Service Desk Coordinator, Client Services Coordinator) to coordinate technical support operations and deliver an exceptional client experience across our Technical Assistance Center (TAC).
This is a 100% remote position.
In this role, you will partner with ADNET clients, TAC engineers, technical resources, and service delivery leadership to prioritize and route support tickets, coordinate technician schedules and project work, monitor service levels, and manage client communications. You will use ConnectWise and established service management processes to track daily activity, maintain accurate ticket information, manage escalations, and help ensure support requests move efficiently from intake through resolution.
To be successful in this role, you will balance multiple priorities while making sound scheduling and ticket-routing decisions based on client impact, urgency, resource availability, and SLA requirements. You will maintain closed-loop communication with clients, proactively follow up on outstanding issues, identify opportunities to improve service processes, and help the TAC team consistently deliver a responsive and professional support experience.
We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.
Job Location: Remote (East Coast Preferred)
Salary: 55k
General Job Duties Include:
•
Coordinate the efficient use of TAC technical resources to support client needs and service-level objectives.
•
Prioritize incoming support tickets based on urgency, business impact, client needs, and established service procedures.
•
Assign support tickets to the appropriate technical resources and reassign tickets as necessary to meet SLA targets and maintain client satisfaction.
•
Schedule technical team members for support tickets, projects, and other service activities.
•
Monitor ticket queues, outstanding issues, escalations, and service levels to help ensure timely client support.
•
Provide clients with timely updates regarding support ticket status, scheduling, next steps, and expected resolution.
•
Communicate scheduling changes to clients and coordinate with ADNET team members to make necessary resource adjustments.
•
Answer incoming support calls and accurately create and document support tickets.
•
Serve as a client advocate by identifying service concerns, coordinating appropriate escalation, and following up to ensure issues are addressed.
•
Practice closed-loop communication by following up with clients throughout the support process and confirming service expectations have been met.
•
Assist with maintaining the managed client support portal and related service information.
•
Perform administrative responsibilities that support strong client and vendor relationships.
•
Identify appropriate client opportunities and communicate them to ADNET’s sales and management teams.
•
Maintain accurate daily activity, ticket, scheduling, and service information in ConnectWise.
•
Monitor email and voicemail throughout the workday and respond to messages within established service expectations.
•
Identify, document, and report client issues or concerns to the appropriate team members.
•
Document the processes and procedures associated with the Service Coordinator role and keep documentation current.
•
Help create and improve team goals, policies, workflows, and standard operating procedures to increase efficiency and improve the client experience.
•
Stay current on industry trends and technologies that may affect service operations or client expectations.
•
Participate in technical staff meetings, document meeting notes, and be prepared to discuss client issues and service delivery concerns.
•
Collaborate with team members and proactively provide information and assistance that contributes to the success of the TAC and ADNET.
•
Work with your supervisor to pursue relevant education, training, and professional development objectives.
•
Follow ADNET policies, standard operating procedures, and core values, including Passion, Integrity, Accountability, Focus, and Professionalism.
•
Perform other responsibilities related to the Service Coordinator role as assigned by your supervisor.
Required Experience:
•
Minimum of three years of relevant professional experience or a combination of relevant education and work experience.
•
Demonstrated ability to organize, prioritize, and manage multiple tasks, schedules, and competing priorities in a fast-paced service environment.
•
Exceptional written and verbal communication skills with the ability to communicate professionally with clients, technical staff, and internal stakeholders.
•
Strong attention to detail, follow-through, logical decision-making, and the ability to prioritize technical support work based on business impact and client needs.
•
Ability to work methodically with minimal supervision while remaining productive both independently and as part of a collaborative team.
Preferred Experience:
•
Associate’s degree in Information Systems or a related field.
•
Experience coordinating a technical support team, IT service desk, help desk, managed services team, or similar client-facing technology environment.
•
Experience with ConnectWise or a comparable professional services automation (PSA), ticketing, or IT service management platform.
•
Familiarity with service-level agreements (SLAs), ticket triage, escalation management, technician scheduling, and support queue management.
•
Experience developing or improving workflows, processes, documentation, and standard operating procedures to increase service team efficiency and client satisfaction.
•
Experience working in a managed service provider (MSP) or other high-volume client support environment.
Standards of Performance
More roles at New Charter
IT Support TechnicianField Services EngineerAssistant ControllerIT Systems AdministratorIT Help Desk Technician
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Company
AboutBlog
Legal
PrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE