IT Support Technician
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Before you apply
LocationHouston, TX 77044
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentInformation Technology, Information Technology
Company size501–1,000 people
PostedNov 3, 2026 · 3d ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
High School diploma or equivalent
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Previous experience in Desktop Support, troubleshooting, deployment, and asset management
Excellent written and verbal communication skills
Excellent analytical, problem solving, and organizational skills
An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology
Willingness and ability to work in an on-call rotation
Bachelor's degree in Computer Science or IT related field
A+, Network +, or other primary technical certifications
Ability to explain complex IT concepts in simple terms
Proven ability to work with a high degree of autonomy
Experience with VMWare Horizon
On-Site Position (No Remote work available)
Skills
DNS
DHCP
Email
HTTP
SSL
OSI Model
TCP/IP
VMware Horizon
Benefits
Health insurance
PTO
401(k)
Profit sharing
Tuition reimbursement
Employee referral bonus
About the company
Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an IT Support Technician in Houston, TX If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!
Position Summary:
The IT Support Technician provides primary support for workstations, network devices, and peripheral equipment in a desktop and help desk environment. This position requires the ability to successfully handle multiple priorities and possess a high level of discipline while remaining flexible. A successful candidates will be required to provide IT support to all customer levels in a manufacturing environment up to and including presentations and explanation of projects to upper level management.
Tasks/Duties/Responsibilities:
•
Provide technical support for both hardware and software issues our users encounter
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Manage the configuration and operation of client-based computer operating systems (laptops, desktops, and thin clients)
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Maintain inventory overview of hardware and software.
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Develop and present equipment, software, and policy training to staff and end users
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Maintain documentation of processes, policies, and systems
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Perform hardware and software upgrades to ensure all systems are up-to-date
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Test system updates and patches, as well as application rollouts and troubleshoot issues
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Provide support for user accounts, permissions, and passwords and ensure users can securely access data
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Contribute to team effort by accomplishing related results as needed.
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Provide help desk support and specialized technical assistance to system users, escalating issues as necessary
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Other duties as assigned
Minimum Knowledge/Skills/Requirements:
•
High School diploma or equivalent
•
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
•
Previous experience in Desktop Support, troubleshooting, deployment, and asset management
•
Excellent written and verbal communication skills
•
Excellent analytical, problem solving, and organizational skills
•
An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
•
Willingness and ability to work in an on-call rotation
•
On-Site Position (No Remote work available)
Preferred Knowledge/Skills/Requirements:
•
Bachelor’s degree in Computer Science or IT related field
•
A+, Network +, or other primary technical certifications
•
Ability to explain complex IT concepts in simple terms
•
Proven ability to work with a high degree of autonomy
•
Experience with VMWare Horizon
Reports To:
•
IT Supervisor - Client Services and Cybersecurity
The perks of joining our Team
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Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
•
Progressive PTO & Paid Holidays - Tenure-based paid time off pluseight paid holidaysannually
•
401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
•
Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
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Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
•
Referral Bonus Program - Employee referral bonuses paid out over the new hire’s first year
•
See all benefits we offerhere