Bilingual (English-French) Technical Support Representative - Virtual
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Before you apply
SalaryCA$46k – CA$47k
LocationNew Brunswick, NB, CA
Work moderemote · Canada
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentService and Customer Support
Company size10,000+ people
PostedMar 16, 2026 · 7mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Mar 16, 202669% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
French and English proficiency
High school diploma
Minimum 1 year experience in a contact center or customer service environment
Proven customer relations skills professionally and courteously in a multi-channel environment
Familiarity with computers to learn systems/processes promptly
Ability to organize time, set priorities and multi-task in order to meet KPIs
Exemplary written and oral communication skills
Skills
CRM
Computers
Benefits
Health insurance
Dental
Vision
Life insurance
Disability
Wellness programs
Vacation
Paid personal time
Sick days
Matching rrsp
Profit sharing
Tuition assistance
Employee discounts
Employee referral program
Overview
Bilingual (English-French) Technical Support Representative - Virtual
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Are you passionate about creating exceptional customer experiences to ensure that our customers continue to choose our products and services?
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Do you enjoy troubleshooting complex technical issues with a focus on achieving one-call resolution?
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Can you effectively upsell products and services and guide customers to make the right purchasing decisions?
If so, this could be the role for you!
As a member of the Canon team, you will assist our customers with a range of consumer products, such as fax machines, scanners, printers, and photo equipment. You will use your problem-solving skills to identify each consumer’s inquiry and guide them to an appropriate solution, ensuring that every case is resolved satisfactorily.
ROTATING SHIFTS - Must be available:
Monday - Friday, 10:00AM - 6:00PM (AST)
Monday - Friday, 11:00AM - 7:00PM (AST)
Responsibilities
Key Responsibilities:
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Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice.
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Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions.
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Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry.
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Frequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions.
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The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience.
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Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic
Qualifications
To Succeed, You Will Need:
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French and English proficiency
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High school diploma
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Minimum 1 year experience in a contact center or customer service environment
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Proven customer relations skills professionally and courteously in a multi-channel environment
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Familiarity with computers to learn systems/processes promptly
•
Ability to organize time, set priorities and multi-task in order to meet KPIs
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Exemplary written and oral communication skills
Why Join?
REMOTE WORK
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This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
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When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
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Comprehensive health coverage plan that includes medical, dental and vision
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Life insurance, disability and wellness programs
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Vacation, Paid Personal Time and Sick days
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Matching RRSP contribution & Profit-Sharing Program
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Tuition Assistance Program for professional continuing education
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Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
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Free coffee and snacks
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On-site cafeteria and outdoor patio
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Employee gym and fitness centre
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Employee referral program
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Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
Legal
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One (1) current vacancy exist.
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Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
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Compensation Range: $45,500 – $47,000 annually.