Contact Center Helpdesk Specialist
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Before you apply
LocationTiranë, Tirana County, Albania
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentMellon Group
Company size501–1,000 people
PostedJun 23, 2026 · 4mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's Degree
High School Diploma
Good spoken and written English
Strong PC skills
Knowledge about Electronic Financial Transactions (preferred)
Previous work experience in a similar role is an advantage
Skills
PC skills
Benefits
Excellent working environment
Opportunities for development and promotion
Continuous training
About the company
Mellon Albania, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.
About the role
We are currently looking for a dedicated Contact Center Helpdesk Specialist to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.
If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!
Key Responsibilities
•
Communicate effectively with customers to address their inquiries and issues.
•
Provide exceptional customer service and support.
•
Be flexible in working hours and assist within a team environment.
•
Stay open to learning new topics and enhancing your skills.
•
Possess knowledge about Electronic Financial Transactions (preferred).
Requirements
•
Bachelor’s Degree.
•
High School Diploma
•
Good spoken and written English
•
Strong PC skills.
•
Previous work experience in a similar role is an advantage.
Benefits
•
An excellent working environment
•
Opportunities for development and promotion
•
Continuous training
#hybrid