Customer Success Manager, US DOD (Army)
Read straight from Dataminr's careers page, verified 14h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationVA - Hybrid; Arlington, VA
Work modehybrid
Typefull-time
SeniorityMid
Company size501–1,000 people
PostedOct 15, 2026 · 2w ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Self-motivated and self-directed
Passion for building and maintaining customer relationships
Fully understand customer needs and advocate on their behalf
Expert on Dataminr’s First Alert product
Understand customers’ strategic objectives and help them achieve success
Translate trends and events into actionable insights for customers
Drive First Alert product adoption, renewal, and usage among First Alert customers
Build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team
Ability to travel approximately 25% for ongoing training and client engagements
Skills
First Alert
Direct API
Connectors
ReGenAI
Intel Agents
See yourself at Dataminr
You’re a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr’s First Alert product, you understand your customers’ strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers. As a CSM, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team.
This is a DC-based hybrid role reporting into our Arlington, VA office, and requiring two days a week in office unless traveling (approximately 25% travel for ongoing training and client engagements).
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here
**Multimodal AI:**our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
The opportunity
•
Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction
•
Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
•
Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins
•
Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
•
Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
•
Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
What you bring