At a glanceSummarised by Seekless from the posting.
Must have11
NITEC, Higher NITEC, Diploma, or Bachelor's Degree in IT or a related field
1–2 years of Data Center experience
Basic knowledge of data center IT operations including server hardware installation and troubleshooting
Basic knowledge of network cabling (ethernet, fiber, and transceiver)
Basic knowledge of rack and stack activities
Basic IT hardware support and maintenance
Experience with Microsoft server products and basic understanding of data center power schemes
Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks
Experience handling logistics, inventory tracking, and database updates
Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets
Strong verbal and written communication skills
Nice to have8
Understanding of data center environments, safety practices, and operational procedures
Ability to follow technical documentation and cabling standards
Familiarity with hardware replacement, equipment relocation, and asset management
Willingness to work in a fast-paced data center environment
Experience supporting data center operations or IT infrastructure environments
Familiarity with Microsoft server technologies
Basic understanding of data center power and infrastructure concepts
Exposure to hardware deployment, remote hands support, and inventory management
Skills
Microsoft server products
Server hardware
Network cabling
Ethernet
Fiber
Transceiver
Rack and stack
IT hardware support
Database updates
About the company
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands-on infrastructure activities, and help ensure the smooth operation of data center facilities and services.
What your day-to-day will look like
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Handle customer requests through phone, email, and ticketing systems.
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Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
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Escalate complex issues to Level 2 support and track tickets through resolution.
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Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
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Provide remote hands support, including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.
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Coordinate incoming and outgoing shipments and verify equipment deliveries.
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Support service management processes by creating, updating, and closing service, incident, and change tickets.
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Assist with physical access management and security procedures within the data center.
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Support Power Maintenance Events (PME) and other operational activities.
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Maintain inventory, spare parts, cabinets, and consumables.
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Conduct physical audits and ensure asset records remain accurate and up to date.
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Collaborate with internal teams, vendors, and clients to support operational and project requirements.
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Support knowledge sharing, training initiatives, and continuous improvement efforts.
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Perform other duties as assigned.
Required Qualifications
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NITEC, Higher NITEC, Diploma, or Bachelor’s Degree in IT or a related field
•
1–2 years of Data Center experience, OR
•
Basic knowledge of data center IT operations, including:
•
Server hardware installation and troubleshooting
•
Network cabling (ethernet, fiber, and transceiver)
•
Rack and stack activities
•
Basic IT hardware support and maintenance
•
Experience with Microsoft server products and basic understanding of data center power schemes.
•
Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks.
•
Experience handling logistics, inventory tracking, and database updates.
•
Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets.
•
Strong verbal and written communication skills.
Preferred Skills
•
Understanding of data center environments, safety practices, and operational procedures
•
Ability to follow technical documentation and cabling standards
•
Familiarity with hardware replacement, equipment relocation, and asset management
•
Willingness to work in a fast-paced data center environment
Preferred Qualifications
•
Experience supporting data center operations or IT infrastructure environments.
•
Familiarity with Microsoft server technologies.
•
Basic understanding of data center power and infrastructure concepts.
•
Exposure to hardware deployment, remote hands support, and inventory management.
Location:
On-site –Singapore
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Hiring process
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.