Technical Support Engineer II
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Before you apply
LocationSingapore
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentTechnical Support
Company size1,001–5,000 people
PostedJul 14, 2026 · 3mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Tertiary education in IT, Computer Science, or equivalent
Knowledge and experience with Wireshark, Procmon, Note++ tools
min. 2 years of experience providing remote technical support for cybersecurity solutions such as endpoint security, MFA, encryption, patch management, or remote management platforms
Strong knowledge in the IT environment and cybersecurity technologies
Advanced understanding of operating systems (Windows, macOS, Linux), network architecture, and application software troubleshooting
Proficiency in written Chinese and spoken Mandarin to support Mandarin-speaking customers through email and phone communication
Analytical and structured thinking
Relevant cybersecurity certifications are an added advantage
Skills
Wireshark
Procmon
Note++
Windows
macOS
Linux
Benefits
Health insurance
Gym membership
Leave policies
Hybrid work
Learning opportunities
Summary
We are looking for a Technical Support Engineer to provide technical product support to customers, partners and resellers using ESET products.
You will validate incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.
Responsibilities
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
• Provide technical support to customers, partners, and resellers for ESET products.
• Document, process, and analyse incoming customer requests through all communication channels.
• Provide technical level 2& 3 support for consumer and business products.
• Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures.
• Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures.
• Perform enhanced troubleshooting.
• Become familiar with existing products and their components as well as with the tools, processes, and procedures that are relevant for the team.
• Consult the superior on problems and risks in a timely manner.
• Continuously develop technical knowledge and skills.
• Ad hoc duties as assigned.
REQUIREMENTS
• Tertiary education in IT, Computer Science, or equivalent
• Knowledge and experience with Wireshark, Procmon, Note++ tools.
• min. 2 years of experience providing remote technical support for cybersecurity solutions such as endpoint security, MFA, encryption, patch management, or remote management platforms
• Strong knowledge in the IT environment and cybersecurity technologies
• Advanced understanding of operating systems (Windows, macOS, Linux), network architecture, and application software troubleshooting
• Proficiency in written Chinese and spoken Mandarin to support Mandarin-speaking customers through email and phone communication.
• Analytical and structured thinking
• Relevant cybersecurity certifications are an added advantage
#associate
Benefits
Benefits
Health & well-being
•
Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
•
Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms
Family
•
Team sprit & recognition: Regular cohesive, team-events that bring everyone together
•
Time to recharge: Generous leave policies for vacations and all of life’s big moments
Office
•
Modern office perks: Award-winning facilities that recharges the body, mind and soul
•
Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options
Other
•
Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
•
Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location
Singapore
Additional locations
Time type
Full time