Campaign Operations Manager
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Before you apply
LocationShanghai
Typefull-time
SeniorityMid
Experience4+ yrs
Company size1,001–5,000 people
PostedJul 21, 2020 · 6y ago
Verified live9h ago
At a glanceSummarised by Seekless from the posting.
4+ years work experience
Bachelor's Degree
Minimum of 4 years of applicable work experience
Polished verbal, written communication and presentation skills
Technically literate and comfortable working with Internet technologies
Extremely proactive, highly organized, with proven ability to manage multiple tasks
Ability to prioritize and focus, with strict attention to detail
Thorough understanding of and/or interest in digital marketing
Sound knowledge of MS Office, specifically Word, Excel, and PowerPoint
Sound knowledge of database structure
Great team player, know when to lead and when to follow
Flexibility for multitasking on many occasions
Extended workday hours may be required to complete deliverables
Skills
MS Office
Excel
PowerPoint
Word
About the role
The Campaign Operations Manager (COM) is for candidates with 4+ years work experience looking to manage teams responsible for the delivery of digital marketing solutions for Acxiom clients. The COM is responsible for the daily operation of his/her account teams, acting as the quarterback to ensure the timely and quality delivery of various digital solutions such as email campaigns, mobile/SMS programs, and custom web pages and preference centers, to name a few. The COM is often the primary daily client contact as it pertains to the delivery of digital marketing solutions and manages the timelines and deliverables across internal cross functional teams. Work directly with client contacts on tactical campaign tasks and be responsible for many operational aspects of your accounts. The COM works closely with team members in the Agency/Consultant division of Acxiom to execute on client solutions requirements. The COM will also work directly with the market specific account management team within Acxiom to align and manage client objectives and level of service expectations across other contracted services on the account.
JOB SUMMARY
The Campaign Operations Manager (COM) is for candidates with 4+ years work experience looking to manage teams responsible for the delivery of digital marketing solutions for Acxiom clients. The COM is responsible for the daily operation of his/her account teams, acting as the quarterback to ensure the timely and quality delivery of various digital solutions such as email campaigns, mobile/SMS programs, and custom web pages and preference centers, to name a few. The COM is often the primary daily client contact as it pertains to the delivery of digital marketing solutions and manages the timelines and deliverables across internal cross functional teams. Work directly with client contacts on tactical campaign tasks and be responsible for many operational aspects of your accounts. The COM works closely with team members in the Agency/Consultant division of Acxiom to execute on client solutions requirements. The COM will also work directly with the market specific account management team within Acxiom to align and manage client objectives and level of service expectations across other contracted services on the account.
Responsibilities
DUTIES AND RESPONSIBILITIES
•
The COM is responsible for the following tasks:
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Translate client requirements and execute on digital marketing solutions and campaigns.
•
Review client requests and delegate responsibility across delivery teams and resources.
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Ensure that delivery is within internal process and the agreed upon service levels with our clients.
•
Manage campaign schedules and timelines for assigned account.
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Communicate and escalate workload and staffing issues to Sr. Campaign Operations Manager or Senior Manager.
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Monitor the day-to-day delivery of digital marketing services including email campaigns, data exports, campaign summary reports, web lead capture, etc.
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Facilitate recurring status calls with the clients.
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Research and escalate technical and platform related issues that impact our ability to deliver services to the client.
•
Assist with the scoping and implementation of new client startups.
SUPERVISORY RESPONSIBILITIES
The COM has no direct reports, but is responsible for the workload balance across the Acxiom delivery team and the quality of deliverables of team members.
Requirements
SKILLS / COMPETENCIES
•
Bachelor’s Degree.
•
Minimum of 4 years of applicable work experience.
•
Polished verbal, written communication and presentation skills, with both internal colleagues and external clients.
•
Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge.
•
Extremely proactive, highly organized, with proven ability to manage multiple tasks.
•
Ability to prioritize and focus, with strict attention to detail.
•
Thorough understanding of and/or interest in digital marketing.
•
Sound knowledge of MS Office, specifically Word, Excel, and PowerPoint.
•
Sound knowledge of database structure
•
Great team player, know when to lead and when to follow.
•
Extended workday hours may be required to complete deliverables
•
Flexibility for multitasking on many occasions
RECRUITING INFORMATION
Hiring process
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