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Rentokil Initial

Operations Coordinator

LocationLagos, Lagos, Nigeria
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentASIA & MENAT
Company size10,000+ people
First seenOct 4, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have20
Implement the standards set in Boecker® Operations Manual
Confirm scheduled appointments one day in advance in coordination with the operations officers/senior officers
Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and circulate data
Suggest improvements for reports and forms based on client’s feedback
Update the sanitation and proofing recommendations’ list
Identify cases requiring follow-up by Operations Manager
Assist in organizing training sessions
Answer clients’ inquiries regarding services, complaints and technical issues
Assist in coordinating and following up with clients on sanitation and proofing recommendations
Provide feedback for technicians regarding clients’ problems
Assist in checking Treatment Reports and report negative findings
Handle effective system data entry, electronic filing and archiving system
Represent Boecker® in exhibitions, forums, and other events
Bachelor’s Degree in Business Administration, Environmental Science or equivalent
At least 2-year experience in relevant field
Good written and verbal communication skills
Time Management skills
Team Coordination
Administrative Skills; Experience with CRM and scheduling software
Attention to Details
Skills
CRM
scheduling software
About the role
The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to-day operations and an exceptional client service to ensure proper execution of the pest management services as per Boecker® standards.
Responsibilities
Boecker® Operations Coordinator is held accountable for the below job responsibilities:
 Implement the standards set in Boecker® Operations Manual.
 Confirm scheduled appointments one day in advance in coordination with the operations
officers/senior officers.
 Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and
circulate data in correct channels when needed.
 Suggest improvements for reports and forms based on client’s feedback.
 Update the sanitation and proofing recommendations’ list that is shared with clients upon delivering
reports.
 Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-
up action by the Operations Manager.
 Assist in organizing training sessions.
 Answer clients’ inquiries regarding services, complaints and technical issues.
 Assist in coordinating and following up with clients on sanitation and proofing recommendations.
 Provide feedback for technicians regarding clients’ problems.
 Assist in checking the Treatment Reports and report any negative finding.
 Handle effective system data entry, electronic filing and archiving system.
 Represent Boecker® in exhibitions, forums, and other events.
Requirements
•
Bachelor’s Degree in Business Administration, Environmental Science or equivalent.
•
At least 2-year experience in relevant field.
•
Good written and verbal communication skills
•
Time Management skills
•
Team Coordination
•
Administrative Skills; Experience with CRM and scheduling software
•
Attention to Details
More roles at Rentokil Initial
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