Requirements / Qualifications:
Minimum Qualifications: Associates degree in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant technical field. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using databases and spreadsheets. Strong written and verbal communication skills. Ability to maintain accurate records and respond professionally to public inquiries.
Preferred Qualifications: Bachelor’s Degree in in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant technical field. 1-3 years work experience in a related field (consumer protection, advocacy, regulatory affairs, legal support, public service, government, non-profit consumer organizations, or regulatory bodies). Experience working in the telecommunications industry. Experience handling consumer complaints or disputes.
Knowledge, Skills, and Abilities:
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Knowledge of: Telecommunications carriers, regulatory processes, customer service principles, administrative filing systems, and basic government operations.
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Skill in: Managing complaints with professionalism and confidentiality, compiling and presenting data, writing reports, and maintaining website content.
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Ability to: Analyze and interpret data, maintain organized documentation, work independently and collaboratively, communicate clearly with consumers and industry professionals, and use discretion when handling sensitive information.