Case coverage within the assigned territory · May host new team members within the assigned territory for observational learning or informal shadowing, as needed.
· Collaborates with the Account Manager to provide good case coverage and clinical outcomes
· Serves as the primary clinical resource for clinical support in the areas of coverage,
troubleshooting and in-service education for company products.
· Informs the customer on the latest product, therapy and technology developments in the
industry by actively engaging in procedural and technical discussion.
· Demonstrates the ability to link clinical data to key messaging.
· Meets with existing and potential customers to identify their clinical needs, goals and
constraints related to patient care and provide creative and feasible solutions using company
· Collaborates and communicates account and other requested information to sales team on a
· Shares insights on competitive products or on account issues, opportunities with appropriate
colleagues (AM or CS). Educates the customer on the merits and proper clinical usage of
· Oversees local education and training activities including coordination and set up of programs,
procedural troubleshooting, and coordination and facilitation of staff education.
· Identifies, establishes, and maintains productive working relationships with key decision
makers, customers and their staff, administrative staff, etc.
· Supports monitoring of product inventory levels.
· The Senior CS will lead challenging or more complex cases review, lead and develop the
content for Regional and/or Area clinical calls.
· Supports the RSD in the creation and dissemination of educational content for the internal
· Case support and coverage of the most complex cases that require a higher level of clinical